Frameworx Process: Manage Product Offering Maintenance Programs

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.3.5

Original Process Identifier: 1.1.1.22.3.5

Maturity Level: 4

Description

Developing and managing customer purchased product offering proactive maintenance programs;

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Developing and managing customer purchased product offering proactive maintenance programs;

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Manage Product Offering Maintenance Programs

Appears on these diagrams:

• 1.3.1.3 Support Problem Handling

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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