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1.3.1.3 Support Problem Handling

(3) eTOM Process Type Support Problem Handling (4) eTOM Process Type Ensure Product Offering Operation (4) eTOM Process Type Undertake Product Offering Trend Analysis (4) eTOM Process Type Request Product Offering Data Collection (4) eTOM Process Type Request Product Offering Performance Testing (4) eTOM Process Type Manage Product Offering Maintenance Programs (4) eTOM Process Type Request Provisioning Intervention (4) eTOM Process Type Report Product Offering Trend Analysis (4) eTOM Process Type Track Problem Handling Process Capability (4) eTOM Process Type Manage Problem Handling Notification (4) eTOM Process Type Undertake Problem Handling Trend Analysis

1.3.1.3 Support Problem Handling

Diagram Description

Assist Problem Handling processes by proactively undertaking statistically driven preventative and scheduled purchased product offering maintenance activities and monitoring, managing and reporting on the capability of the Problem Handling processes.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:01