Category: (4) eTOM Process Type
Process Identifier: 1.3.1.3.2
Original Process Identifier: 1.1.1.22.3.2
Maturity Level: 4
Extracting and analyzing, including undertaking trend analysis, historical and current customer problem reports and performance reports to identify potential customer purchased product offerings requiring proactive maintenance and/or replacement;
Not used for this process element
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Extracting and analyzing, including undertaking trend analysis, historical and current customer problem reports and performance reports to identify potential customer purchased product offerings requiring proactive maintenance and/or replacement;
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model