Frameworx Process: Undertake Customer Contacts Trend Analysis

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.1.2

Original Process Identifier: 1.1.1.22.1.2

Maturity Level: 4

Description

Undertake trend analysis on customer contacts, e.g. type, frequency, duration, outcome.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Undertake trend analysis on customer contacts, e.g. type, frequency, duration, outcome.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Undertake Customer Contacts Trend Analysis

Appears on these diagrams:

• 1.3.1.1 Support Customer Interface Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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