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1.3.1.1 Support Customer Interface Management

(3) eTOM Process Type Support Customer Interface Management (4) eTOM Process Type Ensure Customer Interface Capability (4) eTOM Process Type Undertake Customer Contacts Trend Analysis

1.3.1.1 Support Customer Interface Management

Diagram Description

Ensure that all information, materials, systems and resources are available so that the Customer Interface Management processes can operate effectively, when a contact with a customer occurs.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:01