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Frameworx Process: Create Customer Bill Inquiry Report

Category: (3) eTOM Process Type

Process Identifier: 1.3.11.1

Original Process Identifier: 1.1.1.12.1

Maturity Level: 4

Description

Create a new customer bill inquiry report.

Extended Description

The objective of the Create Customer Bill Inquiry Report process is to create a new customer bill inquiry report, modify existing customer bill inquiry reports, and request cancellation of existing customer bill inquiry reports. A new customer bill inquiry report may be created as a result of specific customer initiated bill inquiry or complaint notifications. If the customer bill inquiry report is created, the Create Customer Bill Inquiry Report processes are responsible for converting the received information into a form suitable for the Bill Inquiry Handling processes, and for requesting additional information if required.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Remove

Candidate Mandatory

Remove

Candidate Optional

Remove

Candidate Interactions

Remove

(3) eTOM Process Type Create Customer Bill Inquiry Report

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:15