Category: (3) eTOM Process Type
Process Identifier: 1.3.11.6
Original Process Identifier: 1.1.1.12.6
Maturity Level: 4
Close a customer bill inquiry report when the bill inquiry/complaint has been resolved.
The objective of the Close Customer Bill Inquiry Report processes is to close a customer bill inquiry report when the bill inquiry/complaint has been resolved. These processes monitor the status of all open customer bill inquiry reports, and recognize that a customer bill inquiry report is ready to be closed when the status is changed to cleared.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model