Frameworx Process: Determine Customer Risk

Category: (5) eTOM Process Type

Process Identifier: 1.3.4.1.2.3

Original Process Identifier: 1.1.1.16.1.2.3

Maturity Level: 4

Description

Determines the credit risk, fraud risk, influence risk, and churn risk.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Determines the credit risk, fraud risk, influence risk, and churn risk.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Determines the credit risk, fraud risk, influence risk, and churn risk.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Determine Customer Risk

Appears on these diagrams:

• 1.3.4.1.2 Analyze & Manage Customer Risk

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Information Framework 13.0 Modification

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