Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Clean-up & Archive Customer Identifying Information

Category: (4) eTOM Process Type

Process Identifier: 1.3.4.2.3

Original Process Identifier: 1.1.1.16.2.3

Maturity Level: 4

Description

After termination, provides ‘clean-up’ duplicates of customer identifying information that may exist within the organization. Profile and preference information for terminated customer relationships is archived if acceptable to the customer. All relevant parties are informed of the ended relationship. Other processes are triggered to dismantle the customer solution and servicing arrangements as necessary.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

After termination, provides ‘clean-up’ duplicates of customer identifying information that may exist within the organization. Profile and preference information for terminated customer relationships is archived if acceptable to the customer. All relevant parties are informed of the ended relationship.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

After termination, provides ‘clean-up’ duplicates of customer identifying information that may exist within the organization. Profile and preference information for terminated customer relationships is archived if acceptable to the customer. All relevant parties are informed of the ended relationship.

Candidate Optional

Not used for this process element

Candidate Interactions

Other processes are triggered to dismantle the customer solution and servicing arrangements as necessary.

(4) eTOM Process Type Clean-up & Archive Customer Identifying Information

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19