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Frameworx Process: Verify Customer

Category: (4) eTOM Process Type

Process Identifier: 1.3.4.2.1

Original Process Identifier: 1.1.1.16.2.1

Maturity Level: 4

Description

Verify that the customer is who they claim they are.

Extended Description

The purpose of this process is to verify that the customer is who they claim they are. This can be achieved by examination of an identity certification issued by a trusted body (such as governmental agency or other accepted means.) Certification means can be physical (such as Passport or ID card ) biometrical or other.

Explanatory

Not used for this process element

Mandatory

Not used for this process element.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Verify that the customer is who they claim they are, to ensure only one customer identity exists across the Enterprise, which can be referenced across the whole Enterprise and allows the customer to quickly and easily identify himself. Before establishing an identity for a new customer it is essential to check that the customer does not already have an Identity with the Enterprise.

Candidate Optional

Not used for this process element

Candidate Interactions

For new customers, Establish New Customer Identify then deals this these.

(4) eTOM Process Type Verify Customer

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27