Category: (4) eTOM Process Type
Process Identifier: 1.3.4.2.1
Original Process Identifier: 1.1.1.16.2.1
Maturity Level: 4
Verify that the customer is who they claim they are.
The purpose of this process is to verify that the customer is who they claim they are. This can be achieved by examination of an identity certification issued by a trusted body (such as governmental agency or other accepted means.) Certification means can be physical (such as Passport or ID card ) biometrical or other.
Not used for this process element
Not used for this process element.
Not used for this process element
Not used for this process element
Verify that the customer is who they claim they are, to ensure only one customer identity exists across the Enterprise, which can be referenced across the whole Enterprise and allows the customer to quickly and easily identify himself. Before establishing an identity for a new customer it is essential to check that the customer does not already have an Identity with the Enterprise.
Not used for this process element
For new customers, Establish New Customer Identify then deals this these.
This was created from the Frameworx 16.0 Model