(4) eTOM Process Type Determine Required Customer Data

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.6.1

Original Process Identifier: 1.1.1.16.2.7.1

Maturity Level: 4

Description

In most standard offerings the necessary customer data is often captured on the sales proposal agreement form associated with the standard offerings. For non-standard and/or complex sales agreements associated, for instance, with a customer RFP, extensive customer information may be required to plan and roll-out the agreed solution. For example, Centrex designs require extensive capture of details surrounding deployment of handsets, features associated with each handset, customer Centrex groups, etc. In some cases the necessary level of precise detail may be available from the Develop Sales Proposal. Where this is not the case, this process is responsible for determining the precise customer information required to support the agreed proposal.

Extended Description

Not used for this process element

Explanatory

In most standard offerings the necessary customer data is often captured on the sales proposal agreement form associated with the standard offerings. For non-standard and/or complex sales agreements associated, for instance, with a customer RFP, extensive customer information may be required to plan and roll-out the agreed solution. For example, Centrex designs require extensive capture of details surrounding deployment of handsets, features associated with each handset, customer Centrex groups, etc.

Mandatory

responsible for determining the precise customer information required to support the agreed proposal. In some cases the necessary level of precise detail may be available from the Develop Sales Proposal.

Optional

Not used for this process element

Interactions

Candidate Explanatory

In most standard offerings the necessary customer data is often captured on the sales proposal agreement form associated with the standard offerings. For non-standard and/or complex sales agreements associated, for instance, with a customer RFP, extensive customer information may be required to plan and roll-out the agreed solution.

Candidate Mandatory

This process is responsible for determining the precise customer information required to support the agreed proposal.

Candidate Optional

In some cases the necessary level of precise detail may be available from the Develop Sales Proposal.

Candidate Interactions

The customer and the supplier enterprise