Frameworx Process: Negotiate Standard Terms & Conditions

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.2.1

Original Process Identifier: 1.1.1.4.3.1

Maturity Level: 4

Description

For standard terms and conditions, interact as necessary with the customer to ensure that the standard terms and conditions are understood by, and are acceptable to, the customer.

Extended Description

Not used for this process element

Explanatory

For complex sales proposals associated with customer RFPs this process may extend over long time periods and require extensive interaction with customers to achieve agreement. Aspects of contract price determination may include issues of CPE prices from third party vendors, allowances based on customer location, etc. For RFPs, many of the commercial terms being sought may be developed or originated by the customer, and the negotiating team may need to develop strategies to achieve acceptable commercial outcomes. .The sale is concluded through negotiations and joint agreement on features, service levels, pricing and discounts, resulting in a sign-off formal agreement/contract between the customer and service provider.

Mandatory

For standard terms and conditions, interact as necessary with the customer to ensure that the standard terms and conditions are understood by, and are acceptable to, the customer.

Optional

Not used for this process element

Interactions

Candidate Explanatory

For complex sales proposals associated with customer RFPs this process may extend over long time periods and require extensive interaction with customers to achieve agreement. For RFPs, many of the commercial terms being sought may be developed or originated by the customer, and the negotiating team may need to develop strategies to achieve acceptable commercial outcomes. .The sale is concluded through negotiations and joint agreement on features, service levels, pricing and discounts, resulting in a sign-off formal agreement/contract between the customer and service provider.

Candidate Mandatory

For standard terms and conditions, interact as necessary with the customer to ensure that the standard terms and conditions are understood by, and are acceptable to, the customer.

Candidate Optional

Aspects of contract price determination may include issues of specific service delivering equipment's prices from third party vendors, allowances based on customer location, etc.

Candidate Interactions

The customer and the supplier enterprise

(4) eTOM Process Type Negotiate Standard Terms & Conditions

Appears on these diagrams:

• 1.1.9.2 Negotiate Sales/Contract

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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