Frameworx Process: Define Alternative/Customized Solutions

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.1.1

Original Process Identifier: 1.1.1.4.2.2

Maturity Level: 4

Description

Develop, as required, alternative solutions or customization to the specific customer’s requirements. This focuses on the definition of these solutions at this stage, and not the actual development of new capabilities (which may follow on)

Extended Description

Not used for this process element

Explanatory

This focuses on the definition of these solutions at this stage, and not the actual development of new capabilities (which may follow on)

Mandatory

Develop, as required, alternative solutions or customization to the specific customer’s requirements.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This focuses on the definition of these solutions at this stage, and not the actual development of new capabilities (which may follow on)

Candidate Mandatory

Develop, as required, alternative solutions or customization to the specific customer’s requirements.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Define Alternative/Customized Solutions

Appears on these diagrams:

• 1.1.9.1 Qualify & Educate Customer

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---