Frameworx Process: Mediate Customer Interactions

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.3.3

Original Process Identifier: 1.1.1.18.9.4.3

Maturity Level: 4

Description

Manages conversion of externally received messages into the required internal enterprise formats, based on the specific transaction type and involved external party.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Manages conversion of externally received messages into the required internal enterprise formats, based on the specific transaction type and involved external party.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Manages conversion of externally received messages into the required internal enterprise formats, based on the specific transaction type and involved external party.

Candidate Optional

Not used for this process element

Candidate Interactions

Manages conversion between external and internal formats

(5) eTOM Process Type Mediate Customer Interactions

Appears on these diagrams:

• 1.3.5.9.4 Mediate & Orchestrate Customer Interactions

Issues

• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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