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Frameworx Process: Identify Customer Interactions Data Formats

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.3.1

Original Process Identifier: 1.1.1.18.9.4.1

Maturity Level: 4

Description

Performs identification of the necessary data formats to be sent externally. Increasingly transactions with external parties (e.g. customers using RosettaNet or Web Services standards) will need to conform to message and data formats defined by third parties or third party organizations. The actual agreement between the parties to use specific interaction standards is part of the Support Customer Interface Management and Support Selling L3s.

Extended Description

Not used for this process element

Explanatory

Increasingly transactions with external parties (e.g. customers using RosettaNet or Web Services standards) will need to conform to message and data formats defined by third parties or third party organizations.

Mandatory

Performs identification of the necessary data formats to be sent externally.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Increasingly transactions with external parties (e.g. customers using RosettaNet or Web Services standards) will need to conform to message and data formats defined by third parties or third party organizations.

Candidate Mandatory

Performs identification of the necessary data formats to be sent externally.

Candidate Optional

Not used for this process element

Candidate Interactions

The actual agreement between the parties to use specific interaction standards is part of the Support Customer Interface Management and Support Selling L3s.

(5) eTOM Process Type Identify Customer Interactions Data Formats

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27