Frameworx Process: Close Request

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.1.3

Original Process Identifier: 1.1.1.18.9.2.3

Maturity Level: 4

Description

Formally closes the request when all related activities have been terminated

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

formally closes the request when all related activities have been terminated

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

formally closes the request when all related activities have been terminated

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Close Request

Appears on these diagrams:

• 1.3.5.9.2 Manage Request (Including Self Service)

Issues

• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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