Frameworx Process: Provide Request Status

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.1.2

Original Process Identifier: 1.1.1.18.9.2.2

Maturity Level: 4

Description

Manages the status of the request and is able to provide status information at any moment in which the request is active

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

manages the status of the request and is able to provide status information at any moment in which the request is active. Track business events using the request status; each of which is governed by rules, followed by a set of actions to reach the next status

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

manages the status of the request and is able to provide status information at any moment in which the request is active. Track business events using the request status; each of which is governed by rules, followed by a set of actions to reach the next status

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Provide Request Status

Appears on these diagrams:

• 1.3.5.9.2 Manage Request (Including Self Service)

Issues

• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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