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Frameworx Process: Handle Request

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.1.1

Original Process Identifier: 1.1.1.18.9.2.1

Maturity Level: 4

Description

Receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request

Extended Description

Not used for this process element

Explanatory

Handle a request to make changes This could be a request to change to enable customer/ subscriber, to start or stop making use of specific products and services

Mandatory

receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request. Determine type of stakeholder request

Optional

Not used for this process element

Interactions

Candidate Explanatory

Handle a request to make changes This could be a request to change to enable customer/ subscriber, to start or stop making use of specific products and services

Candidate Mandatory

receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request. Determine type of stakeholder request

Candidate Optional

Not used for this process element

Candidate Interactions

where relecant, identifies and activates the opportune process to accomplish the request

(5) eTOM Process Type Handle Request

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27