Alternate Name: Customer Domain::Customer Service Level Agreement ABE
Category: [a] Class
A service level agreement (SLA) is a type of agreement that represents a formal negotiated agreement between two parties designed to create a common understanding about products, services, priorities, responsibilities, and so forth. The SLA is a set of appropriate procedures and targets formally or informally agreed between parties in order to achieve and maintain specified Quality of Service.
This was created from the Frameworx 16.0 Model