Category: (2) TAM Application Type
Application Identifier: 5.5.3 (This Application ID has been deliberately unused!)
Maturity Level: 0
Provide single point of user access to end to end business processes for Customer Acquisition and Management, Order Capture, Customer Service, Customer and Account Management, Trouble ticketing, Billing and Collections, Billing, Disputes, rate plan analysis. This function is used by customers directly (via self service) or by people dealing with customers (assisted service).
This was created from the Frameworx 16.0 Model