Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Application: Customer Order Capture

Category: (4) TAM Application Type

Application Identifier: 5.3.1.2.1

Maturity Level: 4

Overview

The Customer Order Capture function registers the orders independently of  the sales channel used (internal distribution such as Telco Points of Sales, Outsourcer, external distribution such as Dealer, Reseller…, Telco Call Centres, Customer Self-Service, or the medium used (face-to-face, phone, Web/Wap, email, mail/ fax…). It can concern a new commercial offer order (for a new or an existing customer), the update of installed offer, products or the termination of some installed offers or products…

Functionality

Supported Business Services

(4) TAM Application Type Customer Order Capture

Appears on these diagrams:

Issues

  • Application Framework 13.5 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32