Frameworx Application: Voucher Management

Category: (1) TAM Application Type

Application Identifier: 7.6

Maturity Level: 4

Overview

The Voucher management application handles all aspects of prepaid recharge vouchers. A voucher has a unique serial number and may have a  PIN code by which it is identified. The PIN code may be  covered, and  scratched off in order to use the voucher . Other forms of  vouchers include e-vouchers that may have a pin generated only after activation. Customers can use vouchers to recharge their balances by various methods including contacting the call center and providing the CSR with the voucher or via self-service system

The application performs automation of the voucher lifecycle, and should support a wide variety of voucher types. Voucher Management should also provide encryption, voucher tracking, as well as adress fraud and handle various distribution channels. As such voucher can be placed on the entire gamut of the Resources Domain with strong affiliation to the Billing vertical because of the monetary value of the vouchers

Functionality

Voucher Management Applications generally provide the following functionality:

• Voucher Ordering – including the ability to generate, modify, authorize and associate a PIN with serial numbers  Dispatch the order to the manufacturer
• Voucher Distribution to dealers- shipment and validation of reception of actual vouchers
• Voucher Life Cycle Management-  activation, locking, expiration and maintenance of purchased vouchers
• Reporting- Various querying and reporting of related data

Supported Business Services

(1) TAM Application Type Voucher Management

Appears on these diagrams:

• 7. Resource Management Domain
• Frameworx Application Diagram
• Mapping TAM Voucher Management

Issues

• Application Framework 12.0 Modification

Frameworx Domains (Horizontal)

• Resource Domain

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