Category: (1) TAM Application Type
Application Identifier: 9.1
Maturity Level: 4
Overview
Revenue Assurance is the collection of data
quality and process improvement methods that reduce leakages, improve profits,
revenues and cash flows without influencing demand.
Although, as its name suggest, Revenue
Assurance is mainly about revenues and profits, revenue assurance activities in
a communications organization has significant implications on operational and
strategic aspects of the service provider.
These methods can be employed in proactive, active,
or reactive manners as part of providing "Revenue Assurance" for the service
provider.
Functionality
The main revenue assurance application areas
are:
- Detection of data discrepancies - Detection of
data discrepancies between systems and data repositories that might affect the
ability to generate revenues or increase costs, including,
- Configuration data - e.g. between CRM,
inventory and network)
- Events data - e.g., between SS7,
Switch, Mediation, and billing)
- Interconnect/partners
billing
- Detection of data integrity and correctness
problems, e.g., a switch that rounds incorrectly the durations of the call.
- Rating and Billing Verification - Verification of
the correctness of the application of the rating and billing rules – e.g., is
the customer billed according to the correct plan, and is he billed correctly
according to the correspondent plan
- Investigation of revenue leakages, finding and
correcting their root cause to prevent the recurrence of similar leakages
- Grouping and classification of leakages
- Equipment and system testing - Proactively test
equipment and systems and processes to verify that they provide accurate
information- e.g., using test call generation
- Trouble Reports and Alarms - Generation and
tracking of Revenue Assurance Trouble Reports and Alarms
- Automation of revenue assurance controls and data
collection
- Automation of leakages correction
- Generation of revenue leakage reports and
documentation both for internal needs as well as a support to regulatory
compliance activities.
Supported Business Services
