Frameworx Application: Supplier/Partner Assurance Management

Category: (2) TAM Application Type

Application Identifier: 8.2.3

Maturity Level: 4

Overview

Supplier/Partner Assurance Management provides the necessary functionality to manage problems that are being passed on to the supplier/partner, originating with the supplier/partner and being passed to the service provider, as well as assuring that both the service provider and the supplier/partner are meeting the product and service obligations set out in the contract.

Interactions between the service provider and the partner can be “bidirectional” while solving a mutual customer’s problem.

Functionality

Supplier/Partner Assurance Management functionality includes:

• Handling customer inquiries & issues on behalf of the supplier/partner (as specified via the partner contract)
• Receiving problems from the partner that require service provider assistance in resolving.
• Passing/receiving inquires and issues between the service provider and supplier/partner per contractual arrangements.
• Performance Management, including the performance of the supplier/partner or service provider equipment as well as the performance of the actual partner or service provider.

Supported Business Services

(2) TAM Application Type Supplier/Partner Assurance Management

Appears on these diagrams:

• 8.2 Supplier/Partner Management
• Mapping TAM Supplier/Partner Management

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Supplier_Partner Domain

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