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Frameworx Application: Customer Profile Management

Category: (2) TAM Application Type

Application Identifier: 5.1.2

Maturity Level: 4

Overview

Customer Profile Management applications provide the necessary functionality to manage customer preferences and customer details.

Functionality

Customer Profile Management functionality includes:

• Managing Customer Preferences - including customer proprietary information preferences (CPNI), email versus US Mail, how to be contacted (based on type of communication), web look and feel, do not solicit me. Personalization allows delivery of services that more closely match the customer's need.

• Managing customer details - E.g. name, contact persons for this customer, account managers for this customer, addresses (residence, billing, service address, etc.), contact phone numbers (landline, mobile, fax, etc.)

• Providing Customer Profile Information to any process that needs access to it.

Customers can be either a household or a business.

Supported Business Services

(2) TAM Application Type Customer Profile Management

Appears on these diagrams:

Issues

  • Application Framework 12.5 Addition
  • Application Framework 13.0 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31