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Frameworx Application: Customer Hierarchy & Group Management

Category: (2) TAM Application Type

Application Identifier: 5.1.1

Maturity Level: 4

Overview

Customer Hierarchy & Group Management provides the necessary functionality to manage the customer hierarchy for both business and residential type customers.

Functionality

Customer Hierarchy & Group Management functionality includes:

  • Customer organizational hierarchy (relevant for household, business and corporate customers)
  • Customer roles (husband, wife, child, user, payer)
  • Customer data matching - deterministic and heuristic algorithms for matching customer data coming from multiple sources
  • Duplication handling -  identify and manage suspected duplication
  • Relationships between Customer instances and/or other data entities such as party, customer bill, customer order, address, or customer problem reports.

Supported Business Services

(2) TAM Application Type Customer Hierarchy & Group Management

Appears on these diagrams:

Issues

  • Application Framework 12.5 Addition
  • Application Framework 13.0 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31