Frameworx Application: Virtual Network Operators (Dealers)

Category: (2) TAM Application Type

Application Identifier: 3.4.5

Maturity Level: 4

Overview

Virtual network operators are typically service providers that do not own their own network but sell communications services under their own brand on top of another service provider’s network. Some VNOs also do not own their own Business Support Systems (BSS) and “lease” these systems from the network provider that provides their network services. Such VNOs are the focus of this section. The network provider that “leases” the business support systems to the VNO should therefore provide a separate online application for the VNO agents to be able to manage their customers, and handle fulfillment, assurance and billing issues for these customers.

Functionality

An online application that will allow VNOs to manage their customers’ lifecycle should include the following capabilities:

• Customer information management- Customer information management capabilities
• Customer contact and retention management - Customer contact and retention management capabilities
• Order capture and negotiation - Order capture and negotiation capabilities
• Billing management activities
• Receivables and Collection activities
• Problem resolution
• Data fencing - - a security feature that will allow the VNO agents to view only the VNO’s customers. In some cases, the network provider will use the same BSS environment to serve several VNOs (multi tenancy)
• VNO Personalization - in cases where the network provider serves multiple VNOs under the same BSS environment (multi tenancy) the user interface of each VNO needs to be “personalized” to the VNO business (look and feel, business flow, etc.)

Supported Business Services

(2) TAM Application Type Virtual Network Operators (Dealers)

Appears on these diagrams:

• 3.4 M/S Channel Sales Management

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