Frameworx Application: Dealers

Category: (2) TAM Application Type

Application Identifier: 3.4.4

Maturity Level: 4

Overview

Dealers are 3rd party retailers that sell the services of the Communication Service Provider and get commission for those sales. Dealers vary in size and can range from a country wide retail chain to a local retail shop in a rural area. Some dealers sell the services of multiple Communication Service Providers and some are exclusive to one Communication Service Provider. Dealers focus on acquiring new customers and upgrading existing customers. Most dealers are only a Point of Sale and not a Point of Service (as opposed to the Communication Service Provider’s owned retail stores). The dealer’s main focus is to acquire new customers or upgrade existing customers. The main need for a dealers online application is to make them self sufficient and avoid the need for them to call the call center on behalf of a customer to activate their handset.

Functionality

An application for dealers should include the following capabilities:

• Customer acquisition - Customer creation and new order for products and services for the newly created customer.  Lookup existing customer details by mobile number

• Upgrade customer’s products/services

• View dealer commission statements

• View products, services and promotions data

• View other communications from the Communication Service Provider

• “Data fencing” - a security feature that will allow dealers to view only the customers that they sold to (in order to prevent solicitation of other customers to increase commission)

Supported Business Services

Potential interface areas:

• CRM

• Commissions management

• Knowledge management system

• Product catalog

(2) TAM Application Type Dealers

Appears on these diagrams:

• 3.4 M/S Channel Sales Management

Issues

• Application Framework 12.0 Deletion

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