Category: (4) eTOM Process Type
Process Identifier: 1.3.12.4.2
Original Process Identifier: 1.1.1.14.4.2
Maturity Level: 4
Investigate problems related to billing event records.
Not used for this process element
Not used for this process element
The purpose of the Investigate Billing Event Related Problem process is to investigate problems related to billing event records. Where reporting indicates problems with billing event records such as data format errors, configuration problems, system or network problems this process initiates and manages an investigation and follow-up of the indicated problems.
Not used for this process element
Not used for this process element
The purpose of the Investigate Billing Event Related Problem process is to investigate problems related to billing event records. Where reporting indicates problems with billing event records such as data format errors, configuration problems, system or network problems this process initiates and manages an investigation and follow-up of the indicated problems.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model