Category: (4) eTOM Process Type
Process Identifier: 1.3.11.5.3
Original Process Identifier: 1.1.1.12.5.3
Maturity Level: 4
Provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes.
Not used for this process element.
These specialized summaries could be specific reports required by specific audiences and/or customers.
The purpose of Provide Management Reports is to provide management reports and any spe-cialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process records, analyzes and assesses the customer bill inquiry status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process also reports any identified constraints that can affect customer billing quality standards to other processes.
These constraints may include specific resource (billing application and/or database, for example) failures, etc.
These specialized summaries could be specific reports required by specific audiences and/or customers.
The purpose of Provide Management Reports is to provide management reports and any spe-cialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process records, analyzes and assesses the customer bill inquiry status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process also reports any identified constraints that can affect customer billing quality standards to other processes.
These constraints may include specific resource (billing application and/or database, for example) failures, etc.
Not used for this process element
This was created from the Frameworx 16.0 Model