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Frameworx Process: Provide Management Reports

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.5.3

Original Process Identifier: 1.1.1.12.5.3

Maturity Level: 4

Description

Provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes.

Extended Description

Not used for this process element.

Explanatory

These specialized summaries could be specific reports required by specific audiences and/or customers.

Mandatory

The purpose of Provide Management Reports is to provide management reports and any spe-cialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process records, analyzes and assesses the customer bill inquiry status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process also reports any identified constraints that can affect customer billing quality standards to other processes.

Optional

These constraints may include specific resource (billing application and/or database, for example) failures, etc.

Interactions

Candidate Explanatory

These specialized summaries could be specific reports required by specific audiences and/or customers.

Candidate Mandatory

The purpose of Provide Management Reports is to provide management reports and any spe-cialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process records, analyzes and assesses the customer bill inquiry status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Bill Inquiry Handling processes. This process also reports any identified constraints that can affect customer billing quality standards to other processes.

Candidate Optional

These constraints may include specific resource (billing application and/or database, for example) failures, etc.

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Provide Management Reports

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25