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Frameworx Process: Monitor Customer Bill Inquiries

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.5.1

Original Process Identifier: 1.1.1.12.5.1

Maturity Level: 4

Description

Monitor the status of customer bill inquiries continuously.

Extended Description

Not used for this process element.

Explanatory

The monitoring starts when a customer bill inquiry is created until it is cancelled or closed.

Mandatory

The purpose of Monitor Customer Bill Inquiries process is to continuously monitor the status of all customer bill inquires. The process is responsible for logging all the status changes on customer bill inquiries including creation, modification, cancellation and etc.

Optional

Not used for this process element

Interactions

Candidate Explanatory

The monitoring starts when a customer bill inquiry is created until it is cancelled or closed.

Candidate Mandatory

The purpose of Monitor Customer Bill Inquiries process is to continuously monitor the status of all customer bill inquires. The process is responsible for logging all the status changes on customer bill inquiries including creation, modification, cancellation and etc.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Monitor Customer Bill Inquiries

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24