Category: (4) eTOM Process Type
Process Identifier: 1.3.11.5.1
Original Process Identifier: 1.1.1.12.5.1
Maturity Level: 4
Monitor the status of customer bill inquiries continuously.
Not used for this process element.
The monitoring starts when a customer bill inquiry is created until it is cancelled or closed.
The purpose of Monitor Customer Bill Inquiries process is to continuously monitor the status of all customer bill inquires. The process is responsible for logging all the status changes on customer bill inquiries including creation, modification, cancellation and etc.
Not used for this process element
The monitoring starts when a customer bill inquiry is created until it is cancelled or closed.
The purpose of Monitor Customer Bill Inquiries process is to continuously monitor the status of all customer bill inquires. The process is responsible for logging all the status changes on customer bill inquiries including creation, modification, cancellation and etc.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model