Frameworx Process: Record Customer Bill Invoice Adjustment

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.3.1

Original Process Identifier: 1.1.1.12.3.3

Maturity Level: 4

Description

Record the results of the adjustment if approved into the records relating to the customer’s bill invoice.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Record Customer Bill Invoice Adjustment process is to record the results of the adjustment if approved into the records relating to the customer’s bill invoice. This process is responsible for recording the entire adjustment events including adjustment operator, timestamp and detailed reason, for management purpose.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Record Customer Bill Invoice Adjustment process is to record the results of the adjustment if approved into the records relating to the customer’s bill invoice. This process is responsible for recording the entire adjustment events including adjustment operator, timestamp and detailed reason, for management purpose.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Record Customer Bill Invoice Adjustment

Appears on these diagrams:

• 1.3.11.3 Authorize Customer Bill Invoice Adjustment

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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