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Frameworx Process: Analyze Detailed Bill Inquiry

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.3.2

Original Process Identifier:

Maturity Level: 3

Description

Analyse and investigate to determine whether a bill adjustment is acceptable.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element Reserved for future use.

Mandatory

The purpose of Analyze Detailed Bill Inquiry process is to undertake more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment. These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.

Optional

The resolution processes may require investigation of the billing processes themselves to de-termine whether the disputed bills are the result of quality errors within the Service Provider processes. Reserved for future use.

Interactions

Candidate Explanatory

These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.

Candidate Mandatory

The Analyze Detailed Bill Inquiry process determines whether a bill adjustment is acceptable, and if so what value to adjust. This includes gaining appropriate management authority to make the adjustment. Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.

(4) eTOM Process Type Analyze Detailed Bill Inquiry

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18