Category: (4) eTOM Process Type
Process Identifier: 1.3.11.3.2
Original Process Identifier:
Maturity Level: 3
Analyse and investigate to determine whether a bill adjustment is acceptable.
Not used for this process element.
Not used for this process element Reserved for future use.
The purpose of Analyze Detailed Bill Inquiry process is to undertake more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment. These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.
The resolution processes may require investigation of the billing processes themselves to de-termine whether the disputed bills are the result of quality errors within the Service Provider processes. Reserved for future use.
These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.
The Analyze Detailed Bill Inquiry process determines whether a bill adjustment is acceptable, and if so what value to adjust. This includes gaining appropriate management authority to make the adjustment. Reserved for future use.
Reserved for future use.
These processes rely on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. Reserved for future use.
This was created from the Frameworx 16.0 Model