Frameworx Process: Complete Customer Bill Inquiry Assessment

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.2.4

Original Process Identifier: 1.1.1.12.2.4

Maturity Level: 4

Description

Complete the assessment when the investigation and assessment is complete.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Complete Customer Bill Inquiry Assessment process is to finish the assessment when the investigation and assessment is complete. This process is responsible for notifying the Track & Manage Bill Inquiry Resolution processes about the completion.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Remove

Candidate Mandatory

Remove

Candidate Optional

Remove

Candidate Interactions

Remove

(4) eTOM Process Type Complete Customer Bill Inquiry Assessment

Appears on these diagrams:

• 1.3.11.2 Assess Customer Bill Inquiry Report

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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