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Frameworx Process: Report Resource Trouble

Category: (3) eTOM Process Type

Process Identifier: 1.5.8.5

Original Process Identifier: 1.1.3.3.5

Maturity Level: 4

Description

Monitor the status of resource trouble reports provide notifications of any changes and provide management reports. This includes resource trouble caused by security events.

Extended Description

The objective of the Report Resource Trouble processes is to monitor the status of resource trouble reports, provide notifications of any changes and provide management reports. These processes are responsible for continuously monitoring the status of resource trouble reports and managing notifications to processes and other parties registered to receive notifications of any status changes, for example, Resource Performance Management and Service Quality Management. Notification lists are managed and maintained by the Support Resource Trouble Management processes. These processes record, analyze and assess the resource trouble report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Resource Trouble Management process. These specialized summaries could be specific reports required by specific audiences. These processes will make the necessary reports about the resource trouble that occurred, the root cause and the activities carried out for restoration.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Report Resource Trouble processes is to monitor the status of resource trouble reports, provide notifications of any changes and provide management reports.

Candidate Mandatory

These processes are responsible for continuously monitoring the status of resource trouble reports and managing notifications to processes and other parties registered to receive notifications of any status changes, for example, Resource Performance Management and Service Quality Management. These processes record, analyze and assess the resource trouble report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Resource Trouble Management process. These specialized summaries could be specific reports required by specific audiences. These processes will make the necessary reports about the resource trouble that occurred, the root cause and the activities carried out for restoration.

Candidate Optional

Reserved for future use.

Candidate Interactions

Notification lists are managed and maintained by the Support Resource Trouble Management processes.

(3) eTOM Process Type Report Resource Trouble

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17