Category: (4) eTOM Process Type
Process Identifier: 1.3.11.1.3
Original Process Identifier: 1.1.1.12.1.5
Maturity Level: 4
Request additional information for the Bill Inquiry Handling processes
Not used for this process element.
Not used for this process element
The purpose of Request Additional Bill Inquiry Information process is to request additional in-formation for the Bill Inquiry Handling processes. The additional information requiring can be happening at anytime during Bill Inquiry Handling process. This process is responsible for avoiding the duplication of the additional bill inquiry information request and ensuring the requested information hasn’t already existed in customer bill inquiry.
Not used for this process element
Additional information may be required during the generation process, or can be required at anytime during Bill Inquiry resolution. Using a single process avoids the duplication of the customer requests and ensures the requested information has not already been provided.
Should additional information be needed to resolve the inquiry, the Request Additional Bill Inquiry Information process obtains it.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model