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Frameworx Process: Request Additional Bill Inquiry Information

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.1.3

Original Process Identifier: 1.1.1.12.1.5

Maturity Level: 4

Description

Request additional information for the Bill Inquiry Handling processes

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Request Additional Bill Inquiry Information process is to request additional in-formation for the Bill Inquiry Handling processes. The additional information requiring can be happening at anytime during Bill Inquiry Handling process. This process is responsible for avoiding the duplication of the additional bill inquiry information request and ensuring the requested information hasn’t already existed in customer bill inquiry.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Additional information may be required during the generation process, or can be required at anytime during Bill Inquiry resolution. Using a single process avoids the duplication of the customer requests and ensures the requested information has not already been provided.

Candidate Mandatory

Should additional information be needed to resolve the inquiry, the Request Additional Bill Inquiry Information process obtains it.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Request Additional Bill Inquiry Information

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:26