Category: (4) eTOM Process Type
Process Identifier: 1.3.11.1.2
Original Process Identifier: 1.1.1.12.1.4
Maturity Level: 4
Convert the received information into a form suitable for the Bill Inquiry Handling processes
Not used for this process element.
Not used for this process element
The purpose of Convert Customer Bill Inquiry process is to convert the received information into a form suitable for the Bill Inquiry Handling processes. This process is responsible for extracting data from received information, and applying the suitable template.
Not used for this process element
Inquiries can be received directly through interaction between csutomers and staff, or via email (templated or not), post, social media, or an expanding number of other media. The information required to resolve is similar for each type of issue and Inquiry type and the information must be formatted appropriately before investigation commences.
The Convert Customer Bill Inquiry process translates received information into a form suitable for the Bill Inquiry Handling processes.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model