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Frameworx Process: Convert Customer Bill Inquiry

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.1.2

Original Process Identifier: 1.1.1.12.1.4

Maturity Level: 4

Description

Convert the received information into a form suitable for the Bill Inquiry Handling processes

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Convert Customer Bill Inquiry process is to convert the received information into a form suitable for the Bill Inquiry Handling processes. This process is responsible for extracting data from received information, and applying the suitable template.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Inquiries can be received directly through interaction between csutomers and staff, or via email (templated or not), post, social media, or an expanding number of other media. The information required to resolve is similar for each type of issue and Inquiry type and the information must be formatted appropriately before investigation commences.

Candidate Mandatory

The Convert Customer Bill Inquiry process translates received information into a form suitable for the Bill Inquiry Handling processes.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Convert Customer Bill Inquiry

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20