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Frameworx Process: Generate Customer Bill Inquiry

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.1.1

Original Process Identifier: 1.1.1.12.1.1

Maturity Level: 4

Description

Generate a new customer bill inquiry.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Generate Customer Bill Inquiry is to generate a new customer bill inquiry.

Optional

A new customer bill inquiry may be generated as a result of specific customer initiated bill inquiry or complaint notifications.

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Generate Customer Bill Inquiry is to generate a new inquiry and initiate investigation.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Generate Customer Bill Inquiry

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:22