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Frameworx Process: Establish & Manage Commercial Debt Recovery Arrangement

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.2.8.4.3

Original Process Identifier: 1.1.1.11.3.7

Maturity Level: 3

Description

Establish and manage commercial arrangements with third parties for the recovery of aged party debt, and/or selling of parts of the debt portfolio to one or more third parties.

Extended Description

Establish & Manage Commercial Debt Recovery Arrangement establishes and manages commercial arrangements with third parties for the recovery of aged party debt, and/or selling of parts of the debt portfolio to third parties. These process interacts with Party Tender Management and/or Party Agreement Management to establish and manage commercial arrangements with one or more third parties.

Explanatory

Not used for this process element

Mandatory

The purpose of Establish & Manage Commercial Debt Recovery Arrangement process is to establish and manage commercial arrangements with third parties for the recovery of aged debt, and/or for the write-off and selling of parts of the debt portfolio to third parties. This process is responsible for filtering and packaging the aged customer debt portfolios based on the Service Provider’s policies, deciding the third parties’ action items and monitoring the status of the arrangements.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Debt can be factored (i.e. recovering agents get a commission) or sold (i.e. recovering agents pay an amount and keep any recovered funds. This process decides what type of recovery to use and which agent to enact it by.

Candidate Mandatory

This process is responsible for deciding which debt recovery agent(s) are to be allocated particular packages of aged customer debts.

Candidate Optional

It is responsible for monitoring the effectiveness of debt recovery of the agent, where debt is factored. If debt is sold, then such monitoring is not relevent.

Candidate Interactions

Note that the Supply Chain Capability Delivery process is used to deliver the commercial agreements.

(6) eTOM Process Type Establish & Manage Commercial Debt Recovery Arrangement

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:29