Category: (6) eTOM Process Type
Process Identifier: 1.6.12.2.8.4.3
Original Process Identifier: 1.1.1.11.3.7
Maturity Level: 3
Establish and manage commercial arrangements with third parties for the recovery of aged party debt, and/or selling of parts of the debt portfolio to one or more third parties.
Establish & Manage Commercial Debt Recovery Arrangement establishes and manages commercial arrangements with third parties for the recovery of aged party debt, and/or selling of parts of the debt portfolio to third parties. These process interacts with Party Tender Management and/or Party Agreement Management to establish and manage commercial arrangements with one or more third parties.
Not used for this process element
The purpose of Establish & Manage Commercial Debt Recovery Arrangement process is to establish and manage commercial arrangements with third parties for the recovery of aged debt, and/or for the write-off and selling of parts of the debt portfolio to third parties. This process is responsible for filtering and packaging the aged customer debt portfolios based on the Service Provider’s policies, deciding the third parties’ action items and monitoring the status of the arrangements.
Not used for this process element
Debt can be factored (i.e. recovering agents get a commission) or sold (i.e. recovering agents pay an amount and keep any recovered funds. This process decides what type of recovery to use and which agent to enact it by.
This process is responsible for deciding which debt recovery agent(s) are to be allocated particular packages of aged customer debts.
It is responsible for monitoring the effectiveness of debt recovery of the agent, where debt is factored. If debt is sold, then such monitoring is not relevent.
Note that the Supply Chain Capability Delivery process is used to deliver the commercial agreements.
This was created from the Frameworx 16.0 Model