Category: (4) eTOM Process Type
Process Identifier: 1.3.10.2.3
Original Process Identifier: 1.1.1.11.2.3
Maturity Level: 4
Reconcile the payments to the invoices.
Not used for this process element.
Underpayments and overpayments are handled appropriately by Manage Customer Debt Collection and Bill Inquiry Handling processes.
The purpose of Reconcile Customer Payment process is to reconcile the payments to the invoices. This process is meant to match these payments with the services/invoices delivered to this customer. Where payments do not match invoices, this process is responsible for informing the Manage Customer Debt Collection processes of any underpayments, and the Bill Inquiry Handling processes for any over-payments. These processes are responsible for reconciling the money received into the bank accounts against the payments expected in the invoices. Additionally these processes inform the Financial Management on all those payments for updating the ledger.
Not used for this process element
Payments arrive from a host of different sources, and the number continually increases. This process supports the receipt and allocation of these payments to movements on the customer balances, ensuring that payments received can be accurately accounted for by reference to services used or products sold. Where payment follows debt recovery processes, the reconciliation may be against several balances, including customer, aged debt ledger, debt collection or factoring agent, etc.
The Reconcile Customer Payment process matches payments with the appropriate balances changes, (usually purchases, service top-ups or invoices) associated with the customer. This process reconciles the money received into the bank accounts against the payments expected.
Where payments do not match Item Orders, Recharges or invoices, this process is responsible for handling the missmatch according to the operator-defined rules. Where the payment relates to an aged debt, the reconciliation is made with Financial as well as Operational balances.
Not used for this process element
This was created from the Frameworx 16.0 Model