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Frameworx Process: Reconcile Customer Payment

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.2.3

Original Process Identifier: 1.1.1.11.2.3

Maturity Level: 4

Description

Reconcile the payments to the invoices.

Extended Description

Not used for this process element.

Explanatory

Underpayments and overpayments are handled appropriately by Manage Customer Debt Collection and Bill Inquiry Handling processes.

Mandatory

The purpose of Reconcile Customer Payment process is to reconcile the payments to the invoices. This process is meant to match these payments with the services/invoices delivered to this customer. Where payments do not match invoices, this process is responsible for informing the Manage Customer Debt Collection processes of any underpayments, and the Bill Inquiry Handling processes for any over-payments. These processes are responsible for reconciling the money received into the bank accounts against the payments expected in the invoices. Additionally these processes inform the Financial Management on all those payments for updating the ledger.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Payments arrive from a host of different sources, and the number continually increases. This process supports the receipt and allocation of these payments to movements on the customer balances, ensuring that payments received can be accurately accounted for by reference to services used or products sold. Where payment follows debt recovery processes, the reconciliation may be against several balances, including customer, aged debt ledger, debt collection or factoring agent, etc.

Candidate Mandatory

The Reconcile Customer Payment process matches payments with the appropriate balances changes, (usually purchases, service top-ups or invoices) associated with the customer. This process reconciles the money received into the bank accounts against the payments expected.

Candidate Optional

Where payments do not match Item Orders, Recharges or invoices, this process is responsible for handling the missmatch according to the operator-defined rules. Where the payment relates to an aged debt, the reconciliation is made with Financial as well as Operational balances.

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Reconcile Customer Payment

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25