Category: (4) eTOM Process Type
Process Identifier: 1.3.10.2.2
Original Process Identifier: 1.1.1.11.2.2
Maturity Level: 4
Collect payments made by the customer.
Not used for this process element.
Note that the Establish Back-End Bank Account process is used to create the link to collection customer payment via bank.
The purpose of Collect Customer Payment process is to collect the payments from the customer. To the extent that processing of any payments is undertaken internally, i.e. check processing, these processes are responsible for managing the operation and quality of the internal processing.
These processes can include credit/debit/EFT payments using various channels, either directly or through third parties, and cash or check payments, either directly or through third parties.
Not used for this process element
The purpose of Collect Customer Payment process collects payments, from whatever source, with enough associated information to support their allocation to the intended balance.
Sources of payment may include: *Cash processing (inc. cash drawer reconciliation) *Check processing *Credit card transacion processing (inc. validation) *File Processing (e.g. from payment agents, ATMs, etc) *Requested EFT (e.g. Direct Debit) *Unrequested EFT
Not used for this process element
This was created from the Frameworx 16.0 Model