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Frameworx Process: Collect Customer Payment

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.2.2

Original Process Identifier: 1.1.1.11.2.2

Maturity Level: 4

Description

Collect payments made by the customer.

Extended Description

Not used for this process element.

Explanatory

Note that the Establish Back-End Bank Account process is used to create the link to collection customer payment via bank.

Mandatory

The purpose of Collect Customer Payment process is to collect the payments from the customer. To the extent that processing of any payments is undertaken internally, i.e. check processing, these processes are responsible for managing the operation and quality of the internal processing.

Optional

These processes can include credit/debit/EFT payments using various channels, either directly or through third parties, and cash or check payments, either directly or through third parties.

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Collect Customer Payment process collects payments, from whatever source, with enough associated information to support their allocation to the intended balance.

Candidate Optional

Sources of payment may include: *Cash processing (inc. cash drawer reconciliation) *Check processing *Credit card transacion processing (inc. validation) *File Processing (e.g. from payment agents, ATMs, etc) *Requested EFT (e.g. Direct Debit) *Unrequested EFT

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Collect Customer Payment

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19