Frameworx Process: Manage Customer Payment Plan

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.2.1

Original Process Identifier: 1.1.1.11.2.1

Maturity Level: 4

Description

Manage payment plans made with the customer.

Extended Description

Not used for this process element.

Explanatory

Customer can decide payment plans to automatically pay bills from a designated account that can be credit card, back account, third party and etc. It also enables paying a bill in installment. For example, customer can apply make a payment $20 per month for $100 bill in 5 months. The payment plan can enable making a payment by pre-defined payment method. For example, customer defines paying mobile monthly line rental fee by direct debt and paying digital TV programmes by cash.

Mandatory

The purpose of Manage Customer Payment Plan process is to establish new payment plans, modify or remove existing payment plans.

Optional

Not used for this process element

Interactions

Candidate Explanatory

remove

Candidate Mandatory

Remove

Candidate Optional

Remove

Candidate Interactions

Remove

(4) eTOM Process Type Manage Customer Payment Plan

Appears on these diagrams:

• 1.3.10.2 Manage Customer Payments

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---