Category: (4) eTOM Process Type
Process Identifier: 1.3.9.3.7
Original Process Identifier: 1.1.1.10.3.7
Maturity Level: 4
Manage quality of the physical production and distribution processes, if internal production facilities are used.
Not used for this process element.
Not used for this process element
The purpose of Manage Physical Production & Distribution Quality process is to manage quality of the physical production and distribution processes, if internal production facilities are used. This process is responsible for monitoring the whole physical production and distribution running, check the quality and validity of production and observing the distribution time cycle. This process is responsible for ensuring that the contents of production, including billing parts and insertion parts, are satisfied by customers and the productions can be delivered to customers’ address on time and accurately. This process is also responsible for monitoring the efficiency of production process to ensure that the production process can timely produce a large number of productions to avoid distribution delay.
The quality and validity of production can include correct association of customer, bill and time period of bill, printing quality, format of the production.
This process is responsible for monitoring the whole physical production and distribution running, check the quality and validity of production and observing the distribution time cycle. This process is responsible for ensuring that the contents of production, including billing parts and insertion parts, meet the specified requirements and the production run is delivered to customers’ address on time and accurately. The quality and validity of production can include correct association of customer, bill and time period of bill, printing quality and format.
Manage the quality of internal processes for physical production and distribution of customer documents.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model