Category: (4) eTOM Process Type
Process Identifier: 1.3.9.3.1
Original Process Identifier: 1.1.1.10.3.1
Maturity Level: 4
Co-ordinate with promotional processes for any billing insertions to be included with the bill.
Not used for this process element.
The purpose of Co-ordinate Billing Insertion process is to co-ordinate with promotional processes for any billing insertions to be included with the bill.
This process is responsible for determining the content of insertion and the position of insertion in invoice. The insertion can be the service information provided by Service Provider, advertisements and recommendation of billing for customers. This process is also responsible for ensuring the billing insertion attracting the customer interests and not leading to customer complaints.
This process can base customer feedbacks on the insertion to adjust or remove the insertion.
The purpose of Co-ordinate Billing Insertion process is to co-ordinate with promotional processes for any billing insertions, advertisements or other material to be included with the bill. This can be physically, in the case of paper invoices, electronically as links or banners in e-billing, or as additional text in messages. This process is responsible for determining the appropriate content based on the rules provided fro this customer criteria. It also determines the location and type of such content based on each media type selected (there can be multilpe media for a single invoice). The insertion can be the service information provided by Service Provider, advertisements and recommendation of billing for customers.
This process determines the content and the position of 'insertions' in invoices for each delivery method.
Not used for this process element
Marketing and CIM requirements, as well as Supplier and Technical limitations.
This was created from the Frameworx 16.0 Model