Category: (4) eTOM Process Type
Process Identifier: 1.3.9.2.3
Original Process Identifier: 1.1.1.10.2.3
Maturity Level: 4
Verify invoice quality before distribution to the customer in electronic form and the process responsible for physical invoice production and distribution.
Not used for this process element.
Not used for this process element
The purpose of Verify Invoice Quality process is to verify invoice quality prior to distribution to the customer in electronic form, or to the process responsible for physical invoice production and distribution. Verifying invoice quality is either a manual operation or an automatic behaviour. The process is responsible for ensuring the invoice format and content can meet customer requirements. When verifying invoice quality is failed, the process is also responsible for sending the invoice back to another process to reprocess.
Not used for this process element
The purpose of Verify Invoice Quality process is to verify invoice quality prior to distribution to the customer. This is typically done through automatic selection of a sub-set of invoices for inspection based on criteria (e.g. n% new adds, n price plan changes, y cancels, z% random, specific test accounts). Criteria are typicallty applied also to reasonableness. Examples include absolute value range, diversion from average, etc. The process is responsible for ensuring the invoice format and content meets specifications. When invoice quality fails, either as a batch or individually, the process is also responsible for sending the invoice or batch to another process to correct or re-produce. Analysis of the Invoice errors is used to hone other processes which are the root cause of invoice errors.
Inspect the Invoices' quality. Ensure that any required invoice corrections are made. Contribute to correcting the root cause of errors.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model