Category: (4) eTOM Process Type
Process Identifier: 1.3.9.1.3
Original Process Identifier: 1.1.1.10.1.3
Maturity Level: 4
Apply and review any adjustment agreed in the previous billing period and make these included to the bill invoice.
Not used for this process element.
In general, the adjustments are due to errors in customer bill invoices in previous billing periods or problems related to products and services delivered to the customer by the Service Provider or partners.
The purpose of the Apply Agreed Customer Bill Adjustment process is to ensure that any adjustments which have been agreed between customer and Service Provider are included in the customer bill invoice.
Not used for this process element
The purpose of the Apply Agreed Customer Bill Adjustment process is to ensure that any adjustments which have been agreed between customer and Service Provider are included in the customer bill invoice. In general, the adjustments are due to errors in customer bill invoices in previous billing periods or problems related to products and services delivered to the customer.
Apply previously agreed adjustments to the account balance
Not used for this process element
Interacts with the Adjustment process
This was created from the Frameworx 16.0 Model