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Frameworx Process: Apply Agreed Customer Bill Adjustment

Category: (4) eTOM Process Type

Process Identifier: 1.3.9.1.3

Original Process Identifier: 1.1.1.10.1.3

Maturity Level: 4

Description

Apply and review any adjustment agreed in the previous billing period and make these included to the bill invoice.

Extended Description

Not used for this process element.

Explanatory

In general, the adjustments are due to errors in customer bill invoices in previous billing periods or problems related to products and services delivered to the customer by the Service Provider or partners.

Mandatory

The purpose of the Apply Agreed Customer Bill Adjustment process is to ensure that any adjustments which have been agreed between customer and Service Provider are included in the customer bill invoice.

Optional

Not used for this process element

Interactions

Candidate Explanatory

The purpose of the Apply Agreed Customer Bill Adjustment process is to ensure that any adjustments which have been agreed between customer and Service Provider are included in the customer bill invoice. In general, the adjustments are due to errors in customer bill invoices in previous billing periods or problems related to products and services delivered to the customer.

Candidate Mandatory

Apply previously agreed adjustments to the account balance

Candidate Optional

Not used for this process element

Candidate Interactions

Interacts with the Adjustment process

(4) eTOM Process Type Apply Agreed Customer Bill Adjustment

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18