Category: (4) eTOM Process Type
Process Identifier: 1.3.9.1.2
Original Process Identifier: 1.1.1.10.1.2
Maturity Level: 4
Determine the customer account or customer specific pricing, charges, discounts, and taxation that should be delivered to the invoice(s) for the customer.
Not used for this process element.
It ensures that the appropriate taxes, rebates (i.e. missed customer commitments) and credits are applied to the customer’s bill invoice(s).
The purpose of Determine Customer Account process is to determine the customer account or customer specific pricing, charges, discounts, and taxation that should be delivered to the invoice(s) for the customer and ensure that the each cost item included in customer bill invoice(s) can correspond to a correct account through which customer will pay for the cost item.
A customer who may have multiple accounts can pay different cost item with different account.
A customer who may have multiple accounts can pay different cost items with different accounts. This process determines the correct customer account, for the specific pricing, charges, discounts, and taxation that should be used. This ensures that each cost item corresponds to the correct account-specific taxes, rebates (i.e. missed customer commitments) and credits.
Determine the correct customer account for each cost item obtained. Enhance the Billing Event or Account by calculating the appropriate fiscal elements (e.g. Pricing, Discounting, Taxation or Rebate).
A customer who may have multiple accounts can select an account upon which to process each cost item type.
Events are obtained in 1.1.1.10.1.1 Obtain Billing Events. They are typically passed into an invoicing process.
This was created from the Frameworx 16.0 Model