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Frameworx Process: Apply Pricing, Discounting, Adjustments & Rebates to Customer Account

Category: (4) eTOM Process Type

Process Identifier: 1.3.9.1.2

Original Process Identifier: 1.1.1.10.1.2

Maturity Level: 4

Description

Determine the customer account or customer specific pricing, charges, discounts, and taxation that should be delivered to the invoice(s) for the customer.

Extended Description

Not used for this process element.

Explanatory

It ensures that the appropriate taxes, rebates (i.e. missed customer commitments) and credits are applied to the customer’s bill invoice(s).

Mandatory

The purpose of Determine Customer Account process is to determine the customer account or customer specific pricing, charges, discounts, and taxation that should be delivered to the invoice(s) for the customer and ensure that the each cost item included in customer bill invoice(s) can correspond to a correct account through which customer will pay for the cost item.

Optional

A customer who may have multiple accounts can pay different cost item with different account.

Interactions

Candidate Explanatory

A customer who may have multiple accounts can pay different cost items with different accounts. This process determines the correct customer account, for the specific pricing, charges, discounts, and taxation that should be used. This ensures that each cost item corresponds to the correct account-specific taxes, rebates (i.e. missed customer commitments) and credits.

Candidate Mandatory

Determine the correct customer account for each cost item obtained. Enhance the Billing Event or Account by calculating the appropriate fiscal elements (e.g. Pricing, Discounting, Taxation or Rebate).

Candidate Optional

A customer who may have multiple accounts can select an account upon which to process each cost item type.

Candidate Interactions

Events are obtained in 1.1.1.10.1.1 Obtain Billing Events. They are typically passed into an invoicing process.

(4) eTOM Process Type Apply Pricing, Discounting, Adjustments & Rebates to Customer Account

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19