Category: (4) eTOM Process Type
Process Identifier: 1.3.9.1.1
Original Process Identifier: 1.1.1.10.1.1
Maturity Level: 4
Accept billing events that have been collected, translated, correlated, assembled, guided and service rated before determining the information would be applied to the customer’s bill invoice(s).
Not used for this process element.
This includes events that have been collected, translated, correlated, assembled, guided and service rated.
The purpose of the Obtain Billing Events process is to ensure that all billing events for services delivered to the customer by the Service Provider are available for processing.
Not used for this process element
The purpose of the Obtain Billing Events process is to ensure that all billing events for services, (such as voice calls, texts, chargeable downloads, use of antivirus software, purchase of tangible goods) delivered to the customer by the Service Provider are available for processing. This includes events that have been collected, translated, correlated, assembled, guided and service rated.
Obtain all relevent Billing Events for services delivered to the customer by the Service Provider. Make these available for Processing.
Not used for this process element
Billing Events can be generated by Service Mediation, Problem Handling, Customer QoS/SLA Management
This was created from the Frameworx 16.0 Model