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Frameworx Process: Analyze Bill Inquiry Trend

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.8.3

Original Process Identifier: 1.1.1.22.15.3

Maturity Level: 4

Description

Undertake trend analysis on billing queries and complaints.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Analyze Bill Inquiry Trend process is to analyse trend on billing queries and complaints.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Analyze Bill Inquiry Trend process is to analyse trend on billing queries and complaints.

Candidate Optional

Not used for this process element

Candidate Interactions

The analysis results may be utilized to guide SP to develop or adjust billing policy.

(4) eTOM Process Type Analyze Bill Inquiry Trend

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18