Category: (4) eTOM Process Type
Process Identifier: 1.3.1.8.1
Original Process Identifier: 1.1.1.22.15.1
Maturity Level: 4
Make sure that there is capability so that the Bill Inquiry Handling processes can operate effectively.
Not used for this process element.
Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.
The purpose of the Determine Bill Inquiry Handling Capability processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively.
Not used for this process element
Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.
The purpose of the Determine Bill Inquiry Handling Capability processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model