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Frameworx Process: Determine Bill Inquiry Handling Capability

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.8.1

Original Process Identifier: 1.1.1.22.15.1

Maturity Level: 4

Description

Make sure that there is capability so that the Bill Inquiry Handling processes can operate effectively.

Extended Description

Not used for this process element.

Explanatory

Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.

Mandatory

The purpose of the Determine Bill Inquiry Handling Capability processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.

Candidate Mandatory

The purpose of the Determine Bill Inquiry Handling Capability processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Determine Bill Inquiry Handling Capability

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20